Refund policy

All products sold on this website are made to order through the print-on-demand service provided by Printful®, based on the customer’s order.
Each item is produced specifically for the customer, and there is no stock of pre-made products.

For this reason, we are not able to accept returns or exchanges due to errors in color or model, nor for simple change of mind, without prejudice to the mandatory protections provided by applicable consumer law.

We accept size change requests within 14 days from delivery, under the following conditions:
• the product must be intact, unused, and unwashed;
• return shipping costs are borne by the customer;
• shipping costs for the new product are borne by the customer.

Before sending the new size, we will request payment of the applicable shipping costs, which will be communicated in advance.
You will be informed of the address to which the product must be sent and, once we have received the returned item and checked its condition, we will proceed with shipping the new size.

Damaged or defective products

If the product received is damaged, has a printing error, or differs from the item ordered, we will, at our discretion, either replace it at no additional cost or issue a refund, after verifying the issue.

How to report a problem (within 14 days from delivery):

Send a report within 14 days from delivery by emailing info@zeeside.com

Attach clear photos of the defect/damage, the label, and the outer packaging (if relevant for transport damage).

Our team will review your report and, if the conditions are met, will proceed with replacement of the defective product or with a refund.
Please allow a few days for the verification process.

Printful® manages production and logistics, but responsibility towards the final customer remains with us. We will assist you directly in resolving any issue.

 

Lost or undelivered shipments

If an order is lost or not delivered for reasons not attributable to the customer (correct address provided), please email info@zeeside.com
In collaboration with Printful®, we will open an inquiry with the carrier and keep you promptly informed.

In the event of an incorrect or incomplete address, or if the parcel is not collected, the costs of a new shipment may be charged to the customer.

 

Request procedure
For any request for assistance regarding an order, please email: info@zeeside.com indicating:
• order number
• full name
• reason for the request
• any relevant photos
• any specific requests

We will reply within 3 business days with detailed instructions.

 

Liability

Production, packaging, and shipping of the products are handled by Printful® (an international print partner with facilities in the EU and the USA).
However, the legal seller remains Maggio Valentina, who guarantees the rights provided by Italian consumer protection law.

 

Refunds

In the event of a refund, it will be processed using the original payment method. It may take some time before your bank or credit card issuer processes and displays the refund.

If, after 15 business days from approval, the refund is still not visible, please contact us at info@zeeside.com